We serve Software, Electronics & Mechanical Products. Please find warranty conditions for each type given below:
Software Systems Warranty:
All software products sold by NevonProjects are fully tested before delivery. These software systems are re-tested and checked for quality assurance before every order. We also provide 6 months free worldwide software installation and troubleshooting support on every software system sold by NevonProjects. Software systems orders may only be cancelled before code delivery. However software systems are not subject to cancellation after source code delivery. All software system features are detailed online in free document data available with each software system. Customers are advised to read all features and details before placing orders.
Electronics Kits Warranty:
All our electronics based kits are output tested and free from defects(Except for Self Builder Kits since SB kits are built by customer). Also we use the best packaging & use top shipping company services to ensure the kits do not get damaged during shipping. In case if any defects are found in the kit, we will at our option, repair or replace the products purchased.
Any defects or issues in electronics kits are to be reported to us within 5 days of delivery. Our liability under this warranty is subject to us being satisfied that the material is faulty due to poor quality material or workmanship. We will not be responsible for any damage caused by incorrectly connecting or improper use of the material. Also we will not be liable for any damage caused to kit due to connecting third party devices to our kits without our consent. All our kits are quality tested before each delivery.
Electronics Project Kit Issues Support:
Our project kits are tested multiple times before dispatch and are shipped with the best packaging standards, if in case any working issue is reported by user, all such project kit issues must be reported to NevonProjects within 5 days of product delivery receipt. Any project kit issues reported after 5 days is not eligible for the Circuit Issue Solving Process described below:
Circuit Issue Solving Process:
- Client needs to install skype (a free video calling tool) in his PC with web cam support.
- Client needs to report the issues to us through video calling us.
- All issues are solved through this process by our technical support team. If still the issues persist in extreme cases, the below mentioned procedure is to be followed.
- Client needs to send us the main circuit system(without the extra kit contents) through a shipping company at following address.( Nevon Solutions Pvt. Ltd, 709, 710, Vihan Commercial Complex, Walbhatt Rd, Goregaon East, Mumbai 400063, Maharashtra, INDIA)
- We first verify the system microcontroller has not been tampered or replaced after we sent it. (Please find our system verification process details below)
- If system passes verification test, we check the system working and if any issues are found we correct the issues and send you the working circuit system and NevonProjects bears the cost of sending the circuit back to the client.
- If the system/microcontroller/circuit is found to be tampered NevonProjects is not liable for any changes in the circuit and the client needs to bear the shipping charges of sending as well as receiving the system.
System Verification Process:
- All microcontrollers programmed by us have a special verification code written in them.
- Our microcontrollers return a verification code when mounted on our verification circuit board.
- This allows us to verify if the microcontroller is our programmed microcontroller or re programmed or some other replaced microcontroller for verification.
Mechanical Kits Warranty:
All our mechanical based kits are output tested and free from defects. Also we use the best packaging & use top shipping company services to ensure the kits do not get damaged during shipping. In case if any defects are found in the kit, we will at our option, repair or replace the products purchased. Client needs to install skype (a free video calling tool) in his PC with web cam support to avail our technical support through video calling. Any defects or issues in mechanical kits are to be reported to us within 5 days of delivery. Our liability under this warranty is subject to us being satisfied that the material is faulty due to poor quality material or workmanship. We will not be responsible for any damage caused by incorrectly connecting or improper use of the kit. Also we will not be liable for any damage caused to kit due to connecting third party devices/equipment to our kits without our consent. All our kits are quality tested before each delivery.